Our story begins and ends with our team

Dedicated professionals
ready to help you

We are committed to providing exceptional value, transparency, and quality service to every Association that we manage.

30+
Years of experience
$1 B+
Insurable value of Associations Managed
$90 M+
Major projects completed
Seattle WA aerial image
Our mission

Our goal is to deliver excellence with dedication and enthusiasm

As one of the highest rated management companies in the industry, we understand that service is the backbone of a successful business. Our team is comprised of industry specialists and innovative professionals who are committed to helping you achieve your vision for your community.

Our story

How we started and
where we are now

Established in 2004 by Toyan Copeland and her daughter, Sacha Copeland, The Copeland Group, LLC is recognized as a leading association management company in the greater Seattle and surrounding areas. Our offices are conveniently located in Seattle's historic Lower Queen Anne.

We are one of a relatively few management companies worldwide to have earned the Accredited Association Management Company (AAMC®) credential from Community Associations Institute (CAI). This is the highest level of professional recognition in the community association management field.

Office high five
Community Association Institute

The AAMC®
Accreditation

CAI

CAI is a national organization comprised of members who are affiliated with community associations.   


CAI Mission

To assist community associations in promoting harmony, community, and responsible leadership.

AAMC® Credential

The highest level of professional recognition in the community association management field.

Requirements

100% of our Association Managers hold CAI designations or certifications; our senior Association Managers each hold a PCAM designation.

Involvement

We support the mission of CAI as an active member and as a Gold sponsor of the Washington State Chapter. 


Community Association Institute

CAI is a national organization comprised of members who are affiliated with community associations. CAI is "dedicated to fostering vibrant, responsive, competent community associations" with the stated mission, "to assist community associations in promoting harmony, community, and responsible leadership."

The Copeland Group

The AAMC accreditation demonstrates our commitment to providing the unique and diverse services community associations need. This designation ensures that our staff has the skills, experience, and integrity to help your community succeed. We have met or exceeded the rigorous AAMC requirements: 100% of our Association Managers hold CAI designations or certifications; our senior Association Managers each hold a PCAM designation. 

The Copeland Group, LLC, has been providing community association management services for over twelve years. As an AAMC, we are committed to upholding the highest ethical standards and must meet CAI's financial management and reporting standards.

We support the mission of CAI as an active member and as a Gold sponsor of the Washington State Chapter. Knowledge gained from the education and resources offered by CAI and combined with our years of experience helps ensure that our valued clients receive the best possible management services at all times.

Our involvement with CAI demonstrates our dedication to providing top-level association management service. We encourage our clients to become members as well.


Leadership team

Contact Information

Sacha Copeland

CMCA, AMS, PCAM

Owner

Toyan Copeland

PCAM

Founder

Kim Schlauderaff

CMCA, AMS

Association Manager

James Sipe

CMCA, AMS

Association Manager

Georgianna Chamberlain

AMS, PCAM

Association Manager

Niki Chin

CMCA

Association Manager

Kiara Cadman-Donohue

Accounting Staff

Peggy Austin

Accounting Staff

Veronica Morrin

Accounting Staff

Marisol Rivas-Duarte

Administrative Staff