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Communication
Excellent communication is essential in every aspect of quality association management.
Excellent communication is essential in every aspect of quality association management. Each of the many people we work with — Board members, owners, renters, vendors, employees — is important, regardless of their role. We prioritize clear, consistent communication to make these relationships the best they can be.
- Verbal & Written Communications: Listen carefully, and speak articulately and thoughtfully. Return promptly all calls received. Draft professional-quality letters and documents. Encourage and use, when appropriate, electronic communication. Respond promptly to emails and other written communications.
- Reports: Provide monthly reports detailing the management of the association, including actions taken, concerns raised, and other matters of interest to the Board. Communicate with the Board to ensure they are appropriately informed and aware of Association matters.
- Portal: Provide a password-protected cloud-based web portal site for your homeowners to make online payments, view their individual account, and access Association documents.
- Emergencies: Respond as quickly as possible to any after-hours emergency call. Owners/residents need only call our office number and follow the instructions. Calls are then forwarded to one of our association managers who will personally handle whatever needs to be done.
